1. Introduction
1.1 Grand Mondial Casino reserves the right to amend the terms and conditions at any time without prior notice. These provisions come into effect as soon as they are published on this page and have no retroactive effect in relation to bonuses and promotions. It is the responsibility of the user to familiarize themselves with these terms and conditions and to refer to them regularly. Any deposit or play on Grand Mondial Casino implies that the user accepts these terms and conditions.
2. Account
2.1 Opening an account is required in order to play for real money at Grand Mondial Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available in the registration form are not permitted to create an account or play on Grand Mondial Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, telephone number, and payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this will be considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players intend to play at our casino from a common network (dormitories, fraternities, etc.) or from the same household, we strongly recommend they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of 5 INR per month on any inactive account with a positive balance. In such case, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance reaches zero.
2.9.1.3 Once the balance reaches zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds from their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc...
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- A proof of address not older than 3 months in PDF format showing the customer's full name and address. Considered proofs of address include bank statements, payslips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the IBAN code and the BIC/SWIFT code.
If the user is unable to provide any of these supporting documents, they must inform customer support.
3.3 All Grand Mondial Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods and compliance with our Terms of Use. If the player does not meet the required deadlines to verify their account, Grand Mondial Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account prior to any withdrawal request, you should contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer (KYC)), make sure to upload all requested documents within the given timeframe by following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Grand Mondial Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure to submit a complete file containing authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary or unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Grand Mondial Casino to use Electronic Service Providers (ESP) and/or third-party payment providers for processing financial transactions; the player therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, for example their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the Grand Mondial Casino account holder.
4.5 The list of available payment methods may vary according to the company's discretion and/or according to the player's geographical area.
4.6 By choosing to gamble with real money, the user accepts the potential risk of loss.
4.7 Bets and deposits made on the site may be subject to refunds under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not allowed on the site.
5. Withdrawals
5.1 In order to make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in accordance with the standards imposed on us for anti-money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper payment execution, we reserve the right to choose the method for paying the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choosing even if it is not the originally requested one. Withdrawal requests to non-reversible credit cards will be issued to an electronic wallet of choice or by bank transfer. In such cases, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional General Terms, or except at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unused free spins (see Bonus Terms and Conditions).
5.10 Where one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and provided no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use polite and respectful language in interactions with members of the Grand Mondial Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to Indian laws on anti-money laundering and counter-terrorist financing and must, in this respect, carry out appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to fulfil our due diligence obligations, to carry out public record searches and perform checks to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 If we are unable to fulfil our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such a case, we will return any deposited funds present in the account at the time of suspension and/or closure, unless we need to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documentation necessary for the fulfilment of our obligations. Any communication to provide information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may require under the law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, set a deposit limit by specifying the amount and the desired period. Once registered and when that limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be included in the calculation of the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the “Account Freeze” option from their cashier. Following this restriction, active funds will be frozen and no transactions can be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.grandmondialwithdrawal.shop) and does not include other sites we operate.
9.5 Our staff has no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly 24 hours thereafter.
10. Data Protection
10.1 We hereby warrant that we implement appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s privacy policy.
Recording of personal data
Grand Mondial Casino ensures that our players’ personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This enables us to provide our players with a safe and user-friendly browsing environment. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Grand Mondial Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Grand Mondial Casino is required to maintain a secure online record of all registered players. In addition, Grand Mondial Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Grand Mondial Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Grand Mondial Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as “Cookies”. The use of a cookie is in no way linked to the player’s personal information, but is used to provide a more optimized and personalised gaming experience. Please note that the website www.grandmondialwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Grand Mondial Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may opt out of newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event a stake is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and referred to management if necessary. All complaints deemed reasonable will be processed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, seismic events, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; cuts to fibre optic lines, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failures of infrastructure providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 Gaming regulations and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim all liability for any breach or violation of applicable law. Otherwise, we reserve the right to refuse your account opening request or to disable your account. In addition, players declare that they are not residents of the United States and its dependencies. Grand Mondial Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, as far as possible.
13.2 Grand Mondial Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or other promotional offers that were granted.
13.3 Upon account closure, whatever the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the entire balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real balance active on your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold those amounts for the reasons cited above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Grand Mondial Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your own personal entertainment (i.e., you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, a group, etc.) ;
g. If you have requested a chargeback on any deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat Grand Mondial Casino, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any game manipulation such as employing the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account maliciously.
k. If you exploit an anomaly to your advantage of the items cited below but not limited to, the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino in any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to the rights of a customer as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held in the player account. Player funds are held in segregated bank accounts separate from business accounts.
14.3 After lodging a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
14.8 In case of agreement to a refund, the amount returned will be a true reflection of what is due to the player and proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made using the same method used for deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 Where the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still dissatisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (cf. 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or not the refund, will not exceed 72 hours from receipt of the request.
