At Grand Mondial Casino our goal is to make your gaming experience enjoyable and exciting, but we support the principle of responsible gaming and believe that this form of entertainment should be practised with moderation and awareness.
We recognise the existence of gambling addiction, a disorder linked to a strong dependence on gambling, difficulty in limiting the money or time spent gambling, and which can cause harmful repercussions not only for the player but also for their close ones.
That is why we provide tools that limit, reduce or stop the gaming activities of our members at their request. Indeed, each player has the possibility to:
- Choose to suspend gaming for a specified period.
- Impose a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be taken into account as soon as it is received. However, to increase a deposit limit a 7-day period is necessary. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
When in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting increasing amounts of money to achieve the same level of excitement?
- Do I hide from my loved ones the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever jeopardized or broken a relationship with a loved one?
If you answered Yes to most of these questions, it may be time to consider using our tools to set limits or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide all possible solutions and assistance. Feel free to contact us via live chat or by email at [email protected].
